Keeping Quality

I had the honour of playing the role of an observer in two quality governance meetings within the organisation recently. Before that, I had little idea how quality is kept for work done within PHE.

Some of the key messages I got out of these two meetings was that even though it was absolutely necessary to celebrate good practice, it was also important to record and learn lessons from instances that did not go well and communicate these lessons. 

This has again reminded me the importance of dissemination of information between different groups. In order to keep accountability of an organisation, a culture of quality-keeping and good governance must be maintained, with a comprehensive plan of communication reaching all levels, not only reaching those in senior roles, in order to allow higher transparency of the quality keeping agenda.

As there is no comprehensive plan for disaster risk reduction in HK yet, when establishing such plan, it would be vital to also incorporate a plan for quality control across departments in order to maintain accountability of all actions and publications carried out.